Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between Otiox d.o.o. ("Company", "we", "us", or "our"), a company incorporated under the laws of the Republic of Serbia, and you ("Customer", "User", or "you") as the entity or individual accessing or using the Otiox platform ("Service") available at https://otiox.com.

By creating an account, clicking "I Agree", or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

If you are entering into these Terms on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case the term "you" or "Customer" refers to that entity.

These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

For the purposes of these Terms:

• "Service" means the Otiox software-as-a-service ERP/MRP platform, including all features, modules, APIs, integrations, documentation, and updates made available by Otiox d.o.o.

• "Account" means the unique account created for you to access and use the Service.

• "User" means any individual who accesses the Service under a Customer's Account, including administrators, team members, and guests.

• "Subscription" means the paid or trial access plan selected by the Customer granting use of the Service for a defined period.

• "Customer Data" means all data, content, records, and information submitted to, collected by, or generated through the Service by Customer or its Users.

• "Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or that should reasonably be understood to be confidential.

• "API" means the application programming interface provided by Otiox d.o.o. for programmatic access to the Service.

• "Integration" means any third-party application or service connected to the Service via API or native connector.

• "Intellectual Property Rights" means patents, trademarks, service marks, trade names, copyrights, trade secrets, database rights, and all other intellectual property rights worldwide.

• "Documentation" means the technical and operational documentation provided by Otiox d.o.o. for the Service.

• "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where "control" means ownership of more than 50% of the voting securities.

• "Effective Date" means the date on which Customer first accepts these Terms or accesses the Service.

• "Order Form" means any ordering document, online registration, or subscription page through which Customer subscribes to the Service.

• "Professional Services" means consulting, implementation, training, or other professional services provided by Otiox d.o.o. under a separate statement of work.

• "Sub-processor" means any third party engaged by Otiox d.o.o. to process Customer Data on behalf of the Customer.

Otiox is a cloud-based enterprise resource planning (ERP) and manufacturing resource planning (MRP) platform designed for manufacturers, distributors, and product businesses. The Service includes, but is not limited to, the following modules and capabilities:

• Inventory Management — multi-location stock tracking, batch and serial number tracking, stock adjustments, stock valuation (FIFO, LIFO, weighted average), warehouse bin management, cycle counting, and automated reorder point notifications.

• Order Management — sales orders, purchase orders, fulfilment workflows, backorder management, partial shipments, returns and refunds processing, drop-ship capabilities, and multi-currency order processing.

• Manufacturing & Production — bill of materials (BOM) with multi-level nesting, work orders, production runs, shop floor management, routing and operations sequencing, quality control checkpoints, scrap tracking, and co-product/by-product management.

• Procurement — supplier management, purchase requisitions, automated purchase order generation, supplier price lists, receiving workflows, three-way matching (PO, receipt, invoice), and supplier performance analytics.

• Reporting & Analytics — real-time dashboards, custom report builder, demand forecasting, cost analysis, profitability tracking, inventory aging reports, and exportable data in CSV, PDF, and Excel formats.

• Team Management — role-based access control (RBAC), multi-user workspaces, detailed activity logs, permission templates, team member invitation workflows, and audit trail functionality.

• Integrations — native connections to e-commerce platforms (Shopify, WooCommerce, Amazon, eBay), accounting software (QuickBooks, Xero), shipping providers, payment gateways, and custom webhook support.

• API Access — RESTful API with comprehensive documentation, sandbox environment for development, webhook delivery for real-time event notifications, and SDKs for popular programming languages.

• Bundles & Catalogs — product bundling with dynamic pricing rules, catalog management with access controls, and custom pricing for B2B customers.

• Quotes & Offers — quote generation, negotiation workflows, offer expiry management, and conversion to sales orders.

Otiox d.o.o. reserves the right to modify, update, enhance, or discontinue features of the Service at any time. For material changes that reduce core functionality, Otiox d.o.o. will provide at least 30 days' prior notice to affected Customers, subject to the notification provisions in Section 27.

4.1 Registration

To use the Service, you must register for an Account by providing accurate, complete, and current information. You agree to update your information promptly if it changes. Providing false or misleading registration information may result in immediate Account suspension or termination.

4.2 Eligibility

You must be at least 18 years of age to register for an Account. By registering, you represent that you meet this requirement. If you are under 18, you may not use the Service under any circumstances.

4.3 Account Credentials

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and API keys. You agree to:

• Use a strong, unique password for your Account (minimum 12 characters, combining uppercase, lowercase, numbers, and special characters);
• Enable multi-factor authentication (MFA) where available;
• Not share your credentials with any third party;
• Immediately notify Otiox d.o.o. at legal@otiox.com if you suspect any unauthorised access to your Account;
• Accept full responsibility for all activities that occur under your Account credentials, whether or not authorised by you.

4.4 Team Members

Customers on applicable Subscription plans may invite additional Users to their Account. The Customer is responsible for all activities conducted by its Users and for ensuring that Users comply with these Terms. The Customer shall implement appropriate internal access controls and promptly remove access for Users who no longer require it.

4.5 API Keys

API keys issued to your Account are secret credentials equivalent to your password. You must not embed API keys in publicly accessible code repositories, client-side code, mobile applications, or any publicly accessible location. Compromised API keys must be revoked and rotated immediately via the Account settings. Otiox d.o.o. shall not be liable for any unauthorised access resulting from Customer's failure to protect API keys.

4.6 Account Sharing

Each Account is for a single legal entity. You may not share your Account with other entities or allow multiple entities to use a single Account. Violation of this provision may result in immediate Account termination.

5.1 Plans

The Service is offered under tiered Subscription plans as described on https://otiox.com/pricing. Feature availability varies by plan. Otiox d.o.o. reserves the right to modify plan features and pricing with 30 days' prior written notice to existing Customers.

5.2 Billing Cycles

Subscriptions are billed on a monthly or annual basis as selected at checkout. Annual subscriptions are billed in full at the start of each billing cycle and include the applicable discount as stated at the time of purchase.

5.3 Auto-Renewal

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. Cancellation instructions are available in your Account settings. For annual plans, you must cancel at least 30 days before the end of your current billing period to avoid being charged for the next period.

5.4 Price Changes

Otiox d.o.o. may change Subscription fees upon at least 30 days' written notice. Continued use of the Service after the effective date of the price change constitutes acceptance of the new fees. If you do not accept the new pricing, you may terminate your Subscription before the effective date.

5.5 Taxes

All fees are exclusive of taxes, levies, duties, or similar governmental assessments, including value-added tax (VAT), goods and services tax (GST), or sales tax. You are responsible for paying all applicable taxes associated with your Subscription, except for taxes based on Otiox d.o.o.'s income. If Otiox d.o.o. is required by law to collect taxes from you, the applicable tax amount will be added to your invoice.

5.6 Payment Methods

We accept payment via credit card, debit card, and other payment methods as made available through our payment processor. You authorise us to charge the payment method on file for all fees due. You must ensure that your payment information is accurate and up to date.

5.7 Late Payments

If payment is not received by the due date, Otiox d.o.o. may: (i) charge interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower; (ii) suspend access to the Service until payment is received; (iii) engage a collection agency to recover outstanding amounts.

5.8 Refunds

Fees paid are non-refundable except where required by applicable law or as expressly stated in a written agreement with Otiox d.o.o. Pro-rated refunds may be provided at Otiox d.o.o.'s discretion for annual plans cancelled within the first 30 days of the initial billing cycle.

5.9 Subscription Downgrades

If you downgrade your Subscription plan, the downgrade will take effect at the start of your next billing cycle. You may lose access to features or data storage capacity that exceeds the limits of your new plan. Otiox d.o.o. is not responsible for data loss resulting from plan downgrades. It is your responsibility to export any data that may be affected before the downgrade takes effect.

6.1 Trial Period

Otiox d.o.o. may, at its discretion, offer a free trial of the Service for a limited period ("Trial Period"). The duration and conditions of the Trial Period will be specified at the time of sign-up. Trial periods are limited to one per Customer or affiliated entity.

6.2 Conversion

At the end of the Trial Period, you must select a paid Subscription plan to continue using the Service. If you do not, your Account will be suspended and your Customer Data will be retained for 30 days before permanent deletion. Otiox d.o.o. will send a reminder notification at least 7 days before the Trial Period expires.

6.3 Limitations

Otiox d.o.o. reserves the right to limit features, usage volumes, storage capacity, number of Users, or other aspects of the Service during the Trial Period. Trial accounts may not be used for production workloads.

6.4 No Obligation

The free trial creates no obligation to purchase a paid Subscription. However, if you choose not to subscribe, you acknowledge that you will lose access to all Customer Data after the 30-day retention period following trial expiration.

7.1 Permitted Use

You may use the Service solely for your legitimate internal business purposes in accordance with these Terms and all applicable laws.

7.2 Prohibited Activities

You must not:

• Use the Service for any unlawful purpose or in violation of any applicable local, national, or international law or regulation;
• Attempt to gain unauthorised access to any part of the Service, other Accounts, or the systems and networks connected to the Service;
• Transmit any data containing viruses, trojans, worms, ransomware, or other malicious code;
• Use automated means (bots, scrapers, crawlers) to access the Service in a manner that imposes an unreasonable load on the Service infrastructure, except through the official API subject to the rate limits in Section 8;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
• Resell, sublicense, or otherwise transfer access to the Service to third parties without Otiox d.o.o.'s express written consent;
• Use the Service to store or transmit content that is defamatory, obscene, or otherwise objectionable, or that violates any third party's rights;
• Interfere with or disrupt the integrity or performance of the Service or third-party data contained therein;
• Use the Service for cryptocurrency mining, denial-of-service attacks, or any similar activities;
• Circumvent or disable any security or access control features of the Service;
• Use the Service to send unsolicited communications (spam) or store contact lists for unsolicited marketing purposes;
• Benchmark or conduct competitive analysis of the Service without Otiox d.o.o.'s prior written consent.

7.3 Fair Use

Otiox d.o.o. reserves the right to throttle or suspend Accounts that consume resources at levels that unreasonably impact other customers. If your usage consistently exceeds 3x the average for your plan tier, Otiox d.o.o. may contact you to discuss upgrading your plan or optimising your usage patterns.

7.4 Monitoring

Otiox d.o.o. reserves the right, but has no obligation, to monitor use of the Service for compliance with this Acceptable Use Policy. Otiox d.o.o. may investigate any suspected violations and take appropriate action, including Account suspension or termination.

8.1 API Access

Subject to these Terms and the applicable Subscription plan, Otiox d.o.o. grants you a limited, non-exclusive, non-transferable licence to access the Service via the API for your internal business purposes.

8.2 Authentication

All API requests must be authenticated using a valid API key passed as a Bearer token in the Authorization HTTP header.

8.3 Rate Limits

API requests are subject to rate limiting. The default rate limit is 100 requests per minute per API key. Exceeding this limit will result in HTTP 429 responses. Enterprise customers may request higher rate limits in writing.

8.4 Webhooks

Otiox d.o.o. delivers webhook events to Customer-specified HTTPS endpoints. Each webhook payload is signed with an HMAC-SHA256 signature using your webhook secret. You are responsible for verifying this signature before processing any webhook event. Otiox d.o.o. will retry failed webhook deliveries up to 5 times with exponential backoff.

8.5 API Versioning

Otiox d.o.o. will maintain at least 6 months' support for deprecated API versions from the date of deprecation notice. API changes that are not backwards-compatible will be released under a new version identifier.

8.6 Restrictions

You must not use the API to: build competing products or services; extract data for the purpose of database creation or resale; circumvent any access controls or usage restrictions; or exceed your plan's API quotas through the use of multiple API keys.

The Service may offer integrations with third-party platforms and services (collectively, "Third-Party Services"), including e-commerce platforms (Shopify, WooCommerce, Amazon, eBay), accounting software (QuickBooks, Xero), shipping providers, payment gateways, and others. Your use of Third-Party Services is subject to the respective terms and conditions of those providers.

Otiox d.o.o.:

• Does not warrant the accuracy, completeness, or reliability of any data sourced from Third-Party Services;
• Is not liable for any loss or damage caused by the failure, interruption, or unavailability of any Third-Party Service;
• May discontinue an integration at any time, with reasonable notice where practicable;
• Does not endorse any Third-Party Service and makes no representation regarding the quality or suitability of any Third-Party Service;
• Is not responsible for the data practices or privacy policies of any Third-Party Service.

You acknowledge that enabling a Third-Party Integration may require granting the Third-Party Service access to your Customer Data. You are responsible for reviewing the terms and privacy policies of any Third-Party Service before enabling an integration.

10.1 Platform IP

The Service, including its software, design, features, documentation, trademarks, and all associated Intellectual Property Rights, is and remains the exclusive property of Otiox d.o.o. and its licensors. Nothing in these Terms transfers any such rights to you.

10.2 Customer Data

You retain full ownership of all Customer Data. By submitting Customer Data to the Service, you grant Otiox d.o.o. a limited, non-exclusive, worldwide licence to access, store, process, and transmit Customer Data solely for the purpose of providing the Service to you.

10.3 Feedback

If you provide suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant Otiox d.o.o. an irrevocable, royalty-free, worldwide licence to use, incorporate, and exploit such Feedback without restriction and without any obligation to you.

11.1 Responsibility

You are solely responsible for the accuracy, quality, legality, and appropriateness of all Customer Data you submit to the Service. Otiox d.o.o. does not review Customer Data and makes no representations about its suitability.

11.2 Data Portability

You may export your Customer Data at any time through the export functionality provided in the Service. Otiox d.o.o. will maintain the export functionality for the duration of your Subscription. Exports are available in standard formats (CSV, JSON, PDF) to ensure portability.

11.3 Data Post-Termination

Upon termination or expiry of your Subscription, Otiox d.o.o. will retain your Customer Data for 30 days, during which you may request an export. After this period, Otiox d.o.o. will delete or anonymise your Customer Data in accordance with the Privacy Policy, unless retention is required by applicable law.

11.4 Backups

Otiox d.o.o. performs regular backups of Customer Data as part of its disaster recovery procedures. However, backups are intended for system-level recovery and are not a substitute for Customer's own data backup practices. Otiox d.o.o. is not responsible for the restoration of individual Customer Data from backups.

12.1 Mutual Obligations

Each party agrees to hold the other party's Confidential Information in strict confidence and not to disclose it to any third party except as permitted under these Terms. Each party shall use the other's Confidential Information only to the extent necessary to fulfil its obligations or exercise its rights under these Terms.

12.2 Exceptions

Confidentiality obligations do not apply to information that: (i) is or becomes publicly available through no fault of the receiving party; (ii) was known to the receiving party prior to disclosure; (iii) is independently developed by the receiving party without use of the Confidential Information; or (iv) must be disclosed pursuant to applicable law or court order, provided the receiving party gives the disclosing party prior written notice where permitted.

12.3 Sub-Processors

Otiox d.o.o. may disclose Customer Data to authorised sub-processors as necessary to provide the Service. A current list of sub-processors is available in the Privacy Policy.

13.1 Data Processing Agreement

To the extent that Otiox d.o.o. processes personal data on behalf of the Customer as a data processor (as defined under GDPR or equivalent legislation), the parties agree to enter into a Data Processing Agreement ("DPA"). The DPA supplements these Terms and governs the processing of personal data.

13.2 GDPR Compliance

Otiox d.o.o. processes personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and any applicable national data protection laws. Otiox d.o.o. shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing.

13.3 Customer Obligations

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws, including obtaining any necessary consents from data subjects whose personal data is processed through the Service.

14.1 Commercially Reasonable Efforts

Otiox d.o.o. will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, subject to planned maintenance and circumstances beyond Otiox d.o.o.'s reasonable control.

14.2 Maintenance

Otiox d.o.o. may take the Service offline for planned maintenance. Where practicable, Otiox d.o.o. will provide at least 48 hours' prior notice of planned maintenance windows.

14.3 No Uptime Guarantee

Unless a separate enterprise SLA addendum has been executed, Otiox d.o.o. does not provide a guaranteed uptime commitment. Service availability may be affected by factors outside Otiox d.o.o.'s control, including Internet infrastructure, force majeure events, or third-party service failures.

15.1 Standard Support

All Subscription plans include access to standard email support during business hours (Monday–Friday, 9:00–17:00 CET). Otiox d.o.o. will use reasonable efforts to respond to support inquiries within 2 business days.

15.2 Priority Support

Customers on premium or enterprise plans may be eligible for priority support with faster response times and dedicated support channels as specified in their Order Form.

15.3 Self-Service Resources

Otiox d.o.o. provides a Help Center with documentation, guides, and FAQs at https://otiox.com/docs. Customers are encouraged to consult these resources before submitting support requests.

Otiox d.o.o. may make beta or preview features available ("Beta Features"). Beta Features are provided "as is" without any warranty or service level commitment. Beta Features may be modified or discontinued at any time without notice. You acknowledge that Beta Features may contain bugs, errors, or other issues and agree not to use Beta Features for production workloads unless you accept the associated risks. Feedback on Beta Features is encouraged and will be treated in accordance with Section 10.3.

17.1 Customer Warranties

You represent and warrant that: (i) you have the legal authority to enter into these Terms; (ii) your use of the Service will comply with all applicable laws; (iii) you will not use the Service in a manner that infringes the rights of any third party.

17.2 Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OTIOX D.O.O. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. OTIOX D.O.O. DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR THAT DEFECTS WILL BE CORRECTED.

17.3 Compliance

You are solely responsible for ensuring that your use of the Service complies with all laws and regulations applicable to your business, including without limitation import/export regulations, data protection laws, and industry-specific compliance requirements.

18.1 Exclusion of Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OTIOX D.O.O. OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18.2 Liability Cap

OTIOX D.O.O.'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO OTIOX D.O.O. IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

18.3 Exceptions

Nothing in these Terms limits or excludes liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or wilful misconduct; or (iv) any other liability that cannot be limited or excluded by applicable law.

19.1 By Customer

You agree to defend, indemnify, and hold harmless Otiox d.o.o. and its affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (i) your use of the Service in violation of these Terms; (ii) your Customer Data; (iii) your violation of any applicable law; or (iv) any third-party claim arising from your use of the Service.

19.2 By Otiox d.o.o.

Otiox d.o.o. will defend, indemnify, and hold harmless Customer from any third-party claim alleging that the Service infringes any third-party Intellectual Property Rights, provided that Customer: (i) promptly notifies Otiox d.o.o. of the claim; (ii) grants Otiox d.o.o. sole control of the defence; and (iii) cooperates reasonably in the defence.

20.1 Term

These Terms commence on the date you accept them and continue for the duration of your active Subscription, unless earlier terminated.

20.2 Termination by Customer

You may terminate your Subscription at any time by providing at least 30 days' written notice via your Account settings or by contacting legal@otiox.com. Termination will take effect at the end of the current billing cycle.

20.3 Termination by Otiox d.o.o.

Otiox d.o.o. may terminate or suspend your Account immediately upon written notice if: (i) you materially breach these Terms and fail to cure within 14 days of notice; (ii) you become insolvent or subject to insolvency proceedings; or (iii) Otiox d.o.o. is required to do so by law.

20.4 Effect of Termination

Upon termination: (i) all rights granted to you under these Terms will immediately cease; (ii) your access to the Service will be suspended; (iii) Otiox d.o.o. will retain your Customer Data for 30 days to allow export, after which it will be deleted or anonymised.

20.5 Survival

Sections 10 (Intellectual Property), 12 (Confidentiality), 17 (Warranties), 18 (Limitation of Liability), 19 (Indemnification), and 24 (Governing Law) survive termination.

You acknowledge that the Service may be subject to export control and sanctions laws of the European Union, the United States, and other applicable jurisdictions. You agree to comply with all such laws and regulations and represent that you are not located in, or a national or resident of, any country subject to comprehensive sanctions, and that you are not on any sanctioned party list.

Each party represents and warrants that it has not and will not, in connection with these Terms, make, offer, or receive any payment or transfer of value that would violate any applicable anti-corruption laws, including the UK Bribery Act 2010, the US Foreign Corrupt Practices Act, and any other applicable anti-bribery legislation.

By using the Service, you consent to receive communications from Otiox d.o.o. electronically, including email, in-app notifications, and service announcements. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. Essential service notifications (security alerts, billing notices, Terms updates) cannot be opted out of while your Account is active.

Otiox d.o.o. may collect and use anonymised, aggregated statistical data derived from the operation of the Service ("Aggregate Statistics"). Aggregate Statistics do not contain Customer Data that identifies or can be used to identify any individual or Customer. Otiox d.o.o. retains all rights in Aggregate Statistics and may use them for any lawful business purpose, including improving the Service, benchmarking, and publishing industry reports.

Unless you notify Otiox d.o.o. in writing to the contrary, Otiox d.o.o. may use your company name and logo on its website and in marketing materials to identify you as a customer. Such use will be in accordance with any brand guidelines you provide. You may withdraw this permission at any time by written notice to legal@otiox.com.

Otiox d.o.o. reserves the right to modify these Terms at any time. For material changes, Otiox d.o.o. will provide at least 30 days' written notice via email to the registered Account address or via a prominent notice within the Service. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the changes, you must stop using the Service before the effective date.

27.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Serbia, without regard to conflict-of-law principles.

27.2 Dispute Resolution

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good-faith negotiations for a period of 30 days. If the dispute is not resolved, either party may refer the matter to non-binding mediation. If mediation fails within 60 days, the dispute shall be subject to the exclusive jurisdiction of the courts of Belgrade, Republic of Serbia.

28.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms or addenda, constitute the entire agreement between the parties with respect to the Service and supersede all prior agreements, understandings, and communications.

28.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

28.3 Waiver

The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that party's right to enforce it in the future.

28.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without Otiox d.o.o.'s prior written consent. Otiox d.o.o. may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

28.5 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond that party's reasonable control, including acts of God, natural disasters, war, terrorism, epidemics, pandemics, labour disputes, Internet outages, power failures, or government actions.

28.6 Notices

All notices under these Terms must be in writing and delivered by email or registered mail to the addresses on file. Notices to Otiox d.o.o. should be sent to legal@otiox.com.

28.7 Contact

For any questions regarding these Terms, please contact us at:

Otiox d.o.o.

legal@otiox.com

https://otiox.com/contact